Hunter 90444Z 16-Inch Adjustable 3-Speed Retro Pedestal Stand Floor Fan with 80° Oscillation in Oil-Rubbed Bronze - Perfect for Living Room, Bedroom & Office Cooling

Hunter makes stylish quality fans that are reasonably priced. I bought two table models in 2015 and they were on at least 12 hours a day everyday in the spring, summer and fall. One finally went out about six months ago (2023). The other one is still going strong. I decided to replace the table model with this floor model. Immediately, I noticed that there was some difference in the quality of the metal. It is not quite as sturdy as the ones purchased in 2015, but the quality was better than what you will find with most fan manufacturers.I decided to re-buy this brand because the other ones lasted so long, and they were A+ quality. I found them to be quite attractive, with a modern retro look that I really appreciate in the age where everything is so high tech. I think it blends in with my decor, and is not an eye sore. I was looking for a quality product that would blend in with my furnishing and not stand out in a bad kind of way. Hunter checked all of the boxes for me.The two older floor models came already assembled, and I assumed that this would be at least partially assembled, if not fully assembled. This fan had to be completely assembled. I am generally good at assembling furniture and lamps. I read the instructions, and there was an error in the instructions I received. The instructions said to loosen the ring from the front of the fan and attach it to the center of the front and back grill. The front of the fan did not have a ring on it. I was thought I was missing an important part and could not proceed with the assembly.The manual said that their customer service was available 24 hours a day. So, I called their 800 number and I got an answering service who knew nothing about the product. She let me tell my story, only to inform me that she could not help me. She told me to take pictures of the item, and email it to the company. I took detailed pictures of the fan, as instructed and quoted the exact page from the manual that said to loosen the ring from the front grill, and attach it to the front and back grill, explaining that there was not a ring on the front of the fan. I also emailed a copy of my receipt from Amazon as proof that I had purchased this item. I waited and waited and waited, and the company never contacted me to follow-up. I waited 2 and half months for a response that never came. I was so frustrated with Hunter that I wished I had just returned it to Amazon.After 2 1/2 months, I started fidgeting with it. I had noticed there was a ring on the back grill, but I thought that there were supposed to be two, and that I was only removing the ring from the front because that is what the instructions said. At this point, I was outside of my return window at Amazon, and it was pretty clear the manufacturer had no intention of ever responding to me. So, I started to try and assemble the fan. I removed the ring from the back and tried attaching it to the front and back grill. The ring would not fit flush around the two no matter what I did. I kept trying to center it around the front and back grill, and it would slide or just not meet at the bottom of the grill. After 20 or so tries, I decided to flip the ring around, and I was able to center it around the two grills and get it to meet at the bottom. I spent a couple of hours of trying to get the ring to meet at the bottom before just I decided to turn the ring around.I am not sure if the manual was wrong, or if someone accidentally placed the front ring on the back grill instead of the front. Also, there is no way to tell that there is a right side to the ring. It looks the same on both sides, but it will not meet at the bottom if you are trying to attach it from the wrong side. After I figured it out, I was even more annoyed the company did not respond to my email. They could have clarified that even though their own manual said the ring was attached to the front, it was actually on the back. They had my photos. I thought there were supposed to be two rings, that met in the middle.After I figured it out, I was happy with the end product. They almost lost a customer based on their non-existent customer service. This experience left me with a negative impression of Hunter as a corporation. I could not imagine selling a product, offering a 24 hour answering service, only to never respond to one of your customers who is having problems assembling their product, or believes they are missing a crucial part.The rest of the assembly was easy peasy, and was fast and painless. I definitely noticed a difference in the quality of metal from the earlier version; the quality of the steel is not as high end as the 2015 purchase. But, it is still a high quality product. I still give the fan five stars. I give Hunter's customer care zero stars. They have the worst customer service. Completely ignoring a customer having difficulty assembling their product is not an acceptable way to do business.